Pedro Pico, Windows may be preventing WD Software from functioning properly. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. Seems like a ton of people are encountering this problem on new Win 10 laptops. Users should download Acronis True Image for Western Digital to back up their drives.) WD Backup. Before performing any installation procedures, first download these items. Now, the Western Digital software will install the correct driver for your drive. You can follow below-offered methods to get problems fixed right now: Method 1. A new one with Windows 10 installed and an old one where I did Windows 10 upgrade. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Do you have Morton cloud backup running? I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool Install required packages: Exactly the same has happened to me. Mount the drive in a 3.5" device bay. But the old computer will only install Security and Utilities. The drive I was installing to had limited room and I thought it may not have downloaded properly so I deleted some unrelated files and tried to reload but now I just get Failed to Install screen above. Install the software on your system and manage the WD drive. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. Scroll down to the WD My Passport Ultra Downloads section and click the + button beside the WD Drive Utilities for Windows option. I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. WD Drive Utilities Mac. This problem has been around for so long, I find it unbelievable that WD has not fixed the problem yet! If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 Close the computer and turn it on. WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver … Attach the SATA or PATA interface cable (not included). Right click on the driver and click on Update Driver Software. If you don’t have a drive to install Linux to, use virtual machine as an interface for it. Secure the drive with the four screws provided. 1. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. WD SmartWare (Support for WD SmartWare has ended. Same problem here, and the posted solution did nothing. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … It seems to work for me now. Installing a WD hard drive takes just a few simple steps. I have the same issue. Make sure WD Backup is allowed and not blocked by anti-virus software. For some reason, WD Backup can’t find its own drive. DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD Drive Utilities Installer.app macOS High Sierra 10.13.6 I am not able to install this… Crashes all the time. The problem exists on the USB cable.< /p> 2. I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application I had the exact same error messages that “FiloTheOriginal” posted" in my version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file. Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … I tried the same thing with Norton. I have same problem. WD Drive Utilities for Windows. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Connect the power adapter to your WD My Book drive and turn it on. I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. 1. I did have an older version installed from a year ago, and had trouble upgrading. Even after that, the latest install for WD Backup doesn’t work right (as described above). Finally, the Drive Erase control needs less of a description. Installation was not able to complete. - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. I use Norton Cloud backup right now, but trying to get off the cloud. Update the drive firmware; Update the software. The VCD can be … Download the Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) and follow the instructions provided to complete the installation. Hope it helps. I’m using Windows 10 and trying to install my new WD portable Passport. I was able to handle this easily. Windows 10 Pro; Version 1607; OS Build 14393.693. If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). 3. Ensure the WD drive is connected directly to the computer. Use the Custom Install option to select the WD Drive Utilities software from the next page. The WD drive utilities software allows you to configure, manage, and recognize your WD drive. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. Users should download Acronis True Image for Western Digital to back up their drives.) Search for your product and click Submit. Update the drive firmware; Update the software. Wait patiently till the WD Drive Utilities software is installed. They work. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. Can you help me? When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). Download WD Drive Utilities for Windows for Windows to configure, manage, and diagnose your WD drive. To fix this issue, you should check the following things: 1. Western Digital Dashboard. I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. By default WD My Passport Drive supports only Windows and OS X. Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. WD Backup. So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. 2. pedropico1 February 7, 2019, 11:22pm HUTIL is sometimes called ES-Tool. Icons are on start page. I searched for a solution but after 5 hours I gave up. ... Hi, the issue is the WD Backup unable to detect the drive. Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. WD Support: No, esa respuesta no soluciona nada. 4. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. (Icons on home screen) but will not install WD Backup. Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. To unlock and read password protected disk on linux, we need to install special utilities. WD Security for Windows. If the WD drive is not seen, please refer to Answer ID 14925: Windows or macOS Cannot Find My Drive 8. It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. I tired the Install repairs as described but it didn’t help. Thanks, Read the WD Drive Utilities description and click Download. You can try below mentioned link-. The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … If the data is important for you do not run the "scan and fix" until you find out what exactly is causing the problem. Then tried to install WD Backup again – it still doesn’t install. Same here for latest Windows 10, 1809. I have the same problem with a new laptop running Windows 10. Fix WD external hard drive not working/responding issue. Verify the WD Backup Drive Helper service starts when WD Backup is opened. You can also download and run the WD Discovery.exe file to install WD Drive Utilities. WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. 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